Frequently Asked Questions
Everything you need to know about our luxury essentials and service.
What is ISTO.'s approach to sustainability?
We believe in transparency and slow fashion. Our garments are crafted from organic and natural fibers in family-owned factories in Portugal, ensuring fair wages and a reduced environmental footprint.
How long does shipping take?
Standard shipping typically takes 3-5 business days within Europe and 5-10 business days for international orders. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Returns are easy to process through our online portal.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that customs duties and taxes may apply for orders outside of the European Union.